These Terms and Conditions apply to all online flower delivery orders made with Flower Delivery Camden. They govern your use of our website and the terms under which we supply fresh flowers and related products to our customers across Camden and surrounding areas. By placing an order through our online shop, you are deemed to have accepted these Terms and Conditions. Please read them carefully before placing your order.
These terms govern your online purchase of flowers and floristry services from Flower Delivery Camden, whether you are situated in Camden, Hampstead, Kentish Town, or any of the neighbouring areas. By proceeding with an order, you confirm you are over 18 years of age and capable of entering into a binding contract. All references to “we”, “us”, or “our” refer to Flower Delivery Camden; references to “you” or “your” refer to the customer.
Product Selection: Browse our online selection of flowers and arrangements suitable for delivery across Camden and its surrounds. Each product listing provides key details, including description, sizes, availability, and price.
Placing an Order: Choose your flowers, add them to your basket, and proceed to checkout. During checkout, you will be asked to supply recipient details, delivery address, preferred delivery date, and any specific instructions.
Order Confirmation: Upon successful completion of your online payment, you will receive an order confirmation screen. We will also send a written confirmation to you, detailing the flowers, delivery address, and chosen date. This confirms we have received your order but does not confirm acceptance.
Acceptance of Orders: Orders are only accepted once payment has been processed and we have confirmed our ability to fulfil the delivery requirements for the specified date. In the unlikely event that we are unable to process your order (for instance, due to unavailability of certain flowers or delivery constraints), we will inform you as soon as possible. You will then have the option to amend or cancel the order for a full refund.
Price Information: All prices displayed for our online flower delivery service include applicable VAT and standard delivery within designated Camden and nearby postcodes. Prices may occasionally change due to seasonal factors or supply changes. The price confirmed at checkout is the final amount payable by you for the products ordered.
Payment Methods: We accept secure online payment by major credit and debit cards. Other methods (such as online wallets) may be provided at our discretion and will be listed at checkout. Payment must be completed in full prior to dispatching your flowers.
Payment Security: Our payment processing partners utilise encryption and comply with Payment Card Industry Data Security Standards (PCI DSS). We do not store your full payment details on our website.
Failed Payments: If there is an issue with payment authorisation, your order will not be processed. We will notify you so you can attempt payment again or use an alternative method.
Delivery Area: We deliver flowers throughout Camden and its surrounding postcodes. If you wish to send flowers beyond these areas, please enquire before completing your online order.
Delivery Timing: We will always try to deliver your flowers on your chosen date. While we strive to meet your timing requests, delivery times are not guaranteed due to variables such as traffic and weather conditions.
Delivery Instructions: Please provide accurate delivery information, including full address and contact details for the recipient. If delivery is to a hospital, workplace, or other shared facility, please provide full details and any necessary instructions.
Failed Deliveries: If delivery cannot be completed because the address is incorrect or the recipient is unavailable, we will endeavour to leave the flowers safely, with a neighbour, or in a designated area. If this is not possible, we will attempt to contact you to arrange redelivery; additional charges may apply.
Pictures: Photographs on the website aim to represent the size, colour, and arrangement of our flowers as accurately as possible. Some seasonal, rare, or delicate blooms may be substituted at our discretion to ensure the quality and freshness of your order.
Substitutions: We reserve the right to substitute flowers or packaging of equal or greater value where necessary, ensuring the overall style and presentation of your chosen product is maintained. We will always endeavour to inform you of any substantial substitutions, particularly for key flowers in an arrangement.
Amending Orders: If you wish to amend your order after confirmation (such as changing the delivery date or address), please contact us as soon as possible. We are generally able to accommodate changes provided sufficient notice is given; however, we cannot guarantee amendments after flowers have been prepared or dispatched.
Cancelling Orders: If you need to cancel your flower delivery order, please notify us as soon as possible. Cancellations received more than 24 hours before the scheduled delivery date will be refunded in full. Cancellations received within 24 hours may incur charges up to the full order value, depending on how far your order has progressed. Orders for same-day delivery are usually not eligible for cancellation or refund once confirmed and processed.
Non-Deliverable Orders: In cases where delivery cannot be completed due to inaccurate delivery information or recipient non-availability, and reasonable attempts have been made to deliver or contact you/recipient, we regret that refunds cannot be provided.
Quality Concerns: We take pride in our fresh flower arrangements and careful delivery service. If your flowers are received in poor condition, or you are unsatisfied with any aspect of your flower delivery in Camden, please contact us within 24 hours of receipt. Photographs should be supplied to support your claim.
Refunds and Redelivery: Where flowers are found to be damaged or not as described, we will offer you a suitable replacement, redelivery, or full/partial refund, at our discretion. Our decision will be informed by the extent of the issue and supported by evidence provided.
Returns: Due to the perishable nature of flowers, we cannot accept returns of floral arrangements after delivery, except in the case of clear product faults reported promptly.
Complaint Procedure: We welcome feedback and will do our utmost to resolve any issues swiftly. Please provide your order reference and relevant details to expedite a satisfactory outcome.
To the fullest extent permitted by applicable law, Flower Delivery Camden will not be liable for any indirect or consequential loss, damage, or costs incurred, including loss of enjoyment or goodwill. Our total liability to you in respect of any claim for loss, damage, or liability arising in connection with your order shall be strictly limited to the total price of your order.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.
Flower Delivery Camden is not responsible for delays or failures to perform our obligations resulting from causes outside our reasonable control, including but not limited to natural disasters, strikes, transport issues, interruptions in supply, or adverse weather conditions affecting flower quality or deliverability.
All content on our website, including images, texts, and flower arrangement designs, remain the intellectual property of Flower Delivery Camden. You may view, print, and download material for personal use only. Commercial use, copying, or reproduction is not permitted without express authorisation.
Your privacy is paramount. Please review our Privacy Policy for comprehensive details on how your personal details are processed, stored, and used as part of the flower ordering and delivery process for customers in Camden and neighbouring areas.
These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales. You and Flower Delivery Camden agree that the courts of England and Wales will have exclusive jurisdiction to settle any such dispute or claim.
Assignment: Flower Delivery Camden may assign or transfer its obligations under these terms without affecting your rights.
No Waiver: A failure by us to enforce any right or provision of these terms will not constitute a waiver of such right or provision.
Severability: If any provision of these terms is found to be invalid or unenforceable, the remainder of the terms will continue to apply in full force.
We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Orders are subject to the version in effect at the time of your transaction. Please revisit this page regularly to ensure you are aware of the current terms.
If you have any queries regarding these Terms and Conditions or require clarification before placing your online flower delivery order in Camden or surrounding areas, please get in touch via our contact form on the website. We strive to provide clear, timely assistance to all customers.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Camden, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Camden.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
